What do I do if the editor doesn't recognise my cutline?

If the editor doesn't recognise your cutline or cuts your file the wrong way, leave a comment on your order that describes the problem. Our team fixes it manually, so your design is aligned and cut the way you intended.

Why it happens

There can be several reasons, from how the design file is built to how the editor reads it. We keep improving the editor, so please tell us when it happens and we'll fix it.

Check your file

If you made your own cutline, compare it with how to make your own cutlines: a closed path, 1 pt stroke and a spot colour swatch named "die cut" in 100% magenta. See also accepted file types. Want to see the result before printing? You can ask for a proof.