Sticker FAQ Support

Your Account

Do I need to create an account?

No, it is not mandatory to create an account. The decision is entirely up to you. However, having an account offers added convenience, particularly for returning customers. It allows you to access your order history, making it easier to keep track of your previous custom sticker orders. Additionally, having an account enables faster checkout by securely storing your information.

Do you have a reseller program?

At StickerApp.com, we believe in treating all our customers equally. Therefore, we do not offer exclusive discounts or a reseller program specifically for frequent buyers. We value every customer, whether they are returning or new.

What if I forget my password?

Forgetting your password is not a problem. To reset it, simply click on the account icon located in the top right-hand corner of the page and select the "reset password" option. Follow the straightforward instructions provided to reset your password and regain access to your account.

Why should I create an account?

Creating an account brings several benefits to enhance your sticker ordering experience. With an account, you can effortlessly manage your orders, enjoy faster checkouts, and easily reorder. Your account provides a comprehensive overview of your past orders, allowing you to conveniently track which stickers you have previously ordered. Additionally, reordering past designs becomes a breeze. Furthermore, your shipping and billing information will be securely saved, eliminating the need to enter it manually each time you make a purchase.

What types of collaborations do you offer?

We value creativity and unique ideas at StickerApp.com. Our collaborations are tailored to each customer, ensuring that each partnership is special and specific to your needs. If you have a collaboration idea in mind, we encourage you to share it with us via email. Even if you don't have a specific idea but still want to collaborate, feel free to reach out to us. We're open to exploring potential collaborations and will evaluate your proposal to determine if it aligns with our interests.

Where can I create an account?

You can create an account by clicking on the person icon in the upper right-hand corner. You will also have the option to create an account during the checkout process.

Shipping and Delivery

How can I have my personalised stickers delivered?

At StickerApp.com, we offer various delivery options to suit your preferences. By default, we provide die-cut stickers, where each sticker is individually cut all the way through the back paper. Additionally, we offer delivery on sheets, rolls, square back paper, and crack back options. These alternatives make it easier to peel the stickers off the paper. If you're interested in one of these options, simply leave a comment on your order or email us, and we'll assess whether your stickers can be made accordingly.

Can I track my sticker order?

Absolutely! Once your order has been shipped, you'll receive an automatic email containing your tracking number for both library stickers and custom-made stickers. If you're concerned about the delivery date, feel free to email us, and we'll gladly provide you with an update on the status of your stickers.

Do you ship internationally?

Yes, we ship custom-made stickers and other sticker products worldwide. Please note that for destinations outside the UK and EU, there may be an additional shipping charge. For shipping to New Zealand and Australia, there is a £5.00 supplementary fee. All other countries require mandatory express shipping service, which incurs an associated fee, ensuring reliable delivery of your stickers.

How quickly can I receive my stickers?

For expedited delivery, you can select our express option, which includes express shipping and handling. Typically, this option ensures your stickers arrive within 4-6 days from the time of placing your order. If you opt for standard shipping and handling, the estimated delivery time is usually around 10-14 days.

Can you ship to an APO/FPO address?

Certainly! We ship within the UK using USPS, allowing us to deliver to APO or FPO addresses without any issues. Simply provide your address in the shipping form, and we'll make sure your stickers reach you safely.

How much does shipping cost?

Within the UK, EU, and Canada, standard shipping is free of charge. Shipping to Australia and New Zealand incurs a £5.00 fee. For shipping to other countries, there will be an additional charge, and we utilize UPS for these shipments.

Can you ship my order without branding materials?

While we don't offer a blind shipping option, we can accommodate your request by packaging your stickers without any StickerApp branding materials. If you're interested in this option for your shipments, please send us an email, and we'll gladly assist you.

Can I edit my address after placing my order?

Certainly! If your order has not been dispatched yet, we can update your shipping address. Simply email us with your updated address and order number, ensuring to include your apartment number if applicable. We'll take care of the necessary changes for you.

What if my package is lost?

In the unfortunate event that your package is lost and cannot be recovered, we will reprint your stickers and reship them to you. If you suspect that your package is lost, please contact us via email, and we'll promptly address the issue to ensure you receive your stickers without further delay.

Payment

Can I place a tax-exempt order?

Absolutely! We offer the option for tax-exempt orders. To avail of this benefit, you'll need to create an account with us and upload your tax-exemption certificate for verification before placing your order. Once we have verified the certificate, it will be applied to your account. As long as you are logged in, all your orders will be tax-exempt. Please note that you should upload your certificate and await verification before placing the order to avoid any delays. The verification process typically takes up to three business days.

Why is my credit card not being accepted?

There could be various factors beyond our control that may prevent your credit card from being accepted. If you encounter difficulties, we suggest trying an alternative payment method to see if it works better. Feel free to email us, and our team will be happy to assist you in investigating the issue further.

In what currency are the prices listed?

All prices on our website are listed in US dollars. It's important to keep this in mind when placing an order from outside the United Kingdom, such as Canada, Australia, or New Zealand. Please be aware that you may be responsible for any applicable local taxes.

Why was my card charged multiple times?

If you attempted to place your order multiple times before the transaction was approved, it is possible that these attempts may appear as pending transactions. Rest assured, these pending attempts will be canceled and will not result in multiple charges on your card. Only one transaction will be fully processed, reflecting the final charge for your order.

Why did I receive an international transaction fee?

If you encounter an international transaction fee, please reach out to us via email. We will gladly assist you in resolving the matter by ensuring a refund for the charged fee.

What if PayPal is not working?

If you encounter difficulties with PayPal during the payment process, we recommend trying to place your order using a different web browser. Alternatively, if you already have items in your cart and encounter issues, please email us, and we will provide you with a direct link to open in another web browser to complete your purchase.

Can I pay with a purchase order?

Under special circumstances, we do allow payment with a purchase order. If you require this type of payment, please send us an email, and we will assess your eligibility and provide further assistance accordingly.