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What should I do if my package is lost or damaged during shipping?
Email us right away with your order number, and for damage, photos of the items and the packaging. We investigate with the carrier and reprint, replace or refund depending on what happened.
Lost or damaged packages
Email our support team as soon as you notice the problem. Include:
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Your order number
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If the package is damaged: photos of the damaged items and the packaging
What happens next
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Lost package: We investigate, contact the carrier and reprint and reship your stickers so you get your order as soon as possible.
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Damaged package: We look at how bad the damage is and decide on a reprint, a replacement or a refund.
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