Payment Support

General questions about the payment

Here you can find the answers to most of your questions about payment. Both for personalised stickers and buying from our ready-made stickers library

Why won't my credit card go through?

There can be many reasons why your payment did not go through. Please email us and we can help look into this for you!

What currency are the prices in?

All prices are in pounds £ on

Please keep this in mind if you are ordering from outside the United kingdom, such as Canada, Sweden or Japan. You will be responsible for any local taxes if applied.

Why was my card charged more than once?

If you attempt to place your order multiple times before your transaction is approved, these attemtps can show up as pending transactions. These attempts will go from pending to canceled in your bank statement after they are processed. 

You will not be charged multiple times, only one transation will be fully processed.

Why did I get an international transaction fee?

If you happen to get this international charge, please send us an email and we will make sure to refund you for this charge. 

What if PayPal is not working?

If PayPal does not seem to be working for your payment, please try to place the order in a different web browser. 

If you already have your order in your cart, you may email us to get a link to open in the other web browser.

Can I pay with a purchase order?

Under special circumstances we allow you to pay with a purchase order. If you require this type of payment, please email us and we will see if you are eligible.